Webinars and Online Courses

Covid-19 has forced us to accept a new business reality. Organizations need to find different, safe and effective ways to conduct business which reflect social distancing and minimize the spread of this insidious virus.

Whether it’s education in our school systems or employee training and development, internet-based training is no longer simply a cost-effective and convenient delivery solution, it’s essential.

For 35 years we have been designing and delivering world-class, customizable training programs. Our flagship classroom-based programs are now also available in webinar and/or online formats.

Webinars

Our webinars are led by qualified instructors in real time. These can be fully customized to reflect your organization’s vision, values and specific learning goals and objectives. Class sizes are limited to a smaller number (typically 15 to 20 participants) so everyone will get the same degree of attention from the instructor as if they were in a regular classroom.

Webinars are provided in a modular format. Modules can be conducted back-to-back or spread out over a period of weeks. That means you can organize the training so it has minimal impact on daily operations.

Your employees can access our virtual classroom from their home office or your place of business for maximum convenience and safety.

Their attendance and results are tracked within our state -of-the-art learning management system.

You will be able to maximize your training budget savings as you will not need to cover the costs associated with instructor travel, accommodations etc. nor will you incur travel costs for employees if they are geographically dispersed.

You can ensure your employees get the training they need to safely improve their productivity and performance.

Many of our Customer Experience programs also offer certifications which recognize the quality and comprehensive nature of the training provided and enhance your employees’ professional status.

Our live webinars are highly interactive and currently include the following course titles: (Click on the titles to find out more)

• Customer-Focused Leadership
• Customers Forever: Delivering Exceptional Customer Service
• Customer-Focus for the Frontline
• Customer Focus for the Back Office
• Customer-Focused Communication
• Leadership Styles
• Managing Performance Problems
• Effective Delegation

Online Courses

We also offer an outstanding selection of online courses in the following areas: (Click on the titles below to find out more)

• Customer Service/Customer Experience
• Leadership
• Business Skills
• Health and Safety

Customer Service and Customer Experience courses:

• Our flagship course is a certification level program called Maximizing the Customer Experience.
• Another unique offering is The Art of Customer Service…Influence with Ease.

Leadership and business skills courses:

• Leading Through Change
• Leadership Fundamentals
• Leadership Vision
• Superior Leadership
• Emerging Leaders
• Effective Communication for Supervisors
• Effective Communication for Employees
• Dealing with Difficult Conversations
• Supervisor Skills – Dealing With the Toughest Supervisor Challenges
• Conflict Resolution Series
• Team Building for Supervisors
• Time Management
• Giving and Receiving Feedback
• Team Building for Employees
• Conflict Resolution Series
• Conflict Management for Employees

Health and Safety

We have a wide range of online professional health and safety training programs. (click here to go to our comprehensive online catalogue)