Testimonials

“Finally an online course that incorporates all of the key elements required for achieving exceptional customer experiences. We at the CSIA were so impressed with the content and training style used by The Training Bank in Maximizing the Customer Experience that we asked if we could endorse the course. The takeaways are exceptional and will assist any individual across a variety of industries in ‘upping their game’.”

“The Maximizing the Customer Experience online certification training program is outstanding! Not only is it a sound training program, the approach you’ve created makes it possible for service providers to learn the essentials of service excellence on their own, in a modular fashion. I highly recommend this program to any person or organization that wants to outpace the competition. Thank you for developing this program—it is truly a program that rises above anything else on the market.”

“Customer-Focused Leadership was extremely effective. The pace was just right. Excellent interaction with lots of real world examples. Most of best practices and approaches are practical and can be implemented an incorporated into our organizational culture.”

“The Training Bank’s “Maximizing the Customer Experience” program develops the skills employers are looking for throughout Vermont. Feedback from employers has been so positive that we’ve since embedded the Maximizing the Customer Experience program into our college Customer Service course and students are now also earning their certifications as Customer Experience Professionals. You and your team have been consistently responsive to the unique needs of the Community College of Vermont. You truly embody the customer service mantra, and we look forward to many more years of partnership.”

“That’s Customer Focus is a Boss’ survival guide to Customer Focus. Very well written, covers all the bases of Customer Focus and very readable.”

“Thanks Ray. That’s Customer Focus is exactly what I was looking for.”

“Thank you for not writing another business book. That’s Customer Focus is more like a training manual. It’s terrific. You can actually understand how to apply all the theory.”

“I have been associated with The Training Bank for over 10 years and have been continually impressed with their quality of work in the areas of customer focus and leadership development. Whenever my company needs customized training, we always turn to Ray and Laura Miller at TTB. Most recently, they partnered with my company on a major project in Asia-Pacific. Based on our client’s requirements, they customized a customer focus program for the client. Specifically, they structured the project, provided research , customized and designed the training materials, and even assisted with the training. Our client has been extremely pleased with the outcome of the project. Working with TTB will give any organization a competitive edge.”

I am writing to endorse the online Maximizing the Customer Experience certification course. This training program has prepared our employees to provide the highest levels of customer service at Pacific Islands Club. The customized online option was particularly user friendly and visually appealing. It was sensitive to the different styles of learning which kept the employees engaged. We are especially pleased that those who have completed the program are now certified by the Customer Service Institute of America.

We believe that our guests will have added confidence in knowing that we have certified customer service professionals at Pacific Island Club. Thank you for providing this training to our staff.

I have been employed by the town for 20 years and in the banking industry before that and have seen a lot “customer service” programs.

I must say, this is “tops”! Very well written and totally common sense. Well Done.

I do the training here at GBTI and have been doing this since 2001. I am impressed with the concepts and approaches that you teach. Exposure to these will certainly improve our customer service.

“Best decision I made in developing our curriculum for our students by bringing in Maximizing the Customer Experience. As a medical college, the healthcare industry is in dire need of giving their patients a better experience. Every organization in the healthcare industry should be taking this course. It is easy to implement, can be delivered in short but focused sessions, and has great exercises that allows you to put the principles into practice immediately.”

“Our entire customer service team recently completed the Maximizing the Customer Experience certification program, and we have seen great results. The 8 modules are easy to understand and really drive home what customer service is all about. Throughout the process, the Training Bank team was incredibly responsive and helpful. Not only did they set us up on their platform and quickly resolved any issues that arose, but they also had resources available to support multiple engagement options, ranging from letting employees simply complete the online modules themselves to empowering our organization to work together as a team reinforcing what they’ve learned.”