The WORKS! – Customer Focus Strategy

Call us at (519) 455-7406

The Works is our comprehensive, practical, and results-driven Customer Focus Strategy and Embedding Process.

If your goal is to retain your customers, you need a strategy that works.

If you want to earn your customers’ loyalty, you need a value creation process that works.

If you want to build and maintain a dynamic and energized customer-focused culture, you need tactics to ensure that the actions you undertake actually work.

If you want to improve employee engagement in a way that has a positive impact on your bottom line, you need an embedding plan that works.

Based on 15 years of practical experience and the best practices used by successful customer-focused organizations, we have developed a comprehensive customer focus strategy and embedding process which achieves all of the above. We call this process The WORKS.

The WORKS is a dynamic, hands-on, action-oriented process with tools, approaches, and resources which have been tested and proven to get results. The WORKS incorporates your vision, values, current culture, desired customer-focused culture, and long-term goals and objectives.

This customer focus strategy and embedding process consist of a number of best practices and core essentials including:

1.    The TWELVE drivers of a successful Customer Focus Strategy
2.    The EIGHT keys to an effective Customer Focus Steering Committee
3.    A targeted and effective Listening to the Voice of the Customer Strategy
4.    The SIX steps to establishing an effective Continuous Improvement Plan
5.    Integrating Customer Focus and your Performance Management System
6.    The FIVE steps to implementing Core Service Standards and Accountabilities
7.    Implementing a Customer Focus Training Strategy and customized training program to address the mindset and skills needed to maximize the quality of customer experiences throughout the Organization
8.    Implementing a Customer-Focus Training Strategy and customized training program that enables those who lead others to embed and sustain customer focus throughout the Organization
9.    The FOUR essentials for creating and using Customer Focus Champions to build service excellence from the ground up
10.    Ongoing internal communication tactics related to the customer focus undertaking which build momentum, enthusiasm, and buy-in.

 All mid to large Organizations, whether Private or Public Sector needs The WORKS.

We will be pleased to discuss your unique goals and objectives and show you how our approach can help you create the customer-focused culture you desire.

Call us today at 1-519-455-7406 for your free consultation or complete the online form below to contact us by email.

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