Supervisor Skills Online Courses
Call us at (519) 455-7406
Most organizations recognize the strategic importance of
building and maintaining strong leadership and supervisory capabilities.
Developing the capabilities of employees and managing their performance is
essential to the continued growth of an organization. Not only is it important
for improving productivity and profitability, it is also a critical ingredient
in creating a dynamic and client-focused culture which will retain and attract
the best and the brightest employees.
Substantial research of best practices in highly successful
organizations shows that managers, supervisors and team leaders need to provide
strong, action-oriented leadership while building and maintaining a highly
motivational environment. The effective management of employee performance is
essential.
Leaders across every type of organization share a common
vision which is to help drive the organization forward. To fulfill this vision,
leaders need tools, skills, and abilities to influence their team or
department’s productivity and efficiency, as well as a consistent and effective
approach to leading others. The online supervisory skills courses offered here
will contribute to achieving this.
We currently have thirteen online supervisory skills courses available.
Brief overviews of each of these courses is provided below. We also have links
to our online catalogue where you can preview these courses and enrol.
Supervisor Skills – Dealing With the Toughest Supervisor Challenges
Supervisor Skills are essential. These days the toughest challenges most supervisors encounter are related to dealing with their direct reports. This excellent online course will enable you to do what is right when dealing with those tricky and often difficult situations.
It contains 8 lessons and includes a case study so you can apply what you have learned.
Conflict Resolution Series
The cost of conflict in the workplace is significant.Up to $359 billion in lost
productivity, and an average of 42% of your managers’ time is spent dealing
with various conflicts. Fortunately, unresolved conflict is the single largest
reducible cost in many businesses.
Time Management
Time Management is the ability to be highly effective with your time. This course
was developed for people who want to improve their productivity and
effectiveness. It contains valuable strategies you can implement to improve
your ability to manage your time more effectively. This course will show you how to identify and focus on activities that will provide you with a better return on your time invested.
Giving and Receiving Feedback
No one likes to be told they are doing something the wrong way. But there are ways
you can both give and receive feedback that will make such conversations
productive instead of emotional. Take this course to learn best practices for
giving and receiving feedback effectively. Ideal learners: managers, supervisors, safety committee members.
Delegating Work
As a manager and leader of others you must be able to delegate well. Delegation is an essential skill for all leaders, and when not done well can create a number of problems. Therefore, it’s so important you take the time and make the effort to build great delegation skills. When you delegate well, sharing clear expectations, work gets done on time and with the desired level of quality.
The Delegating Work course will help you delegate with clear expectations, get buy-in when delegating to others, and show you how to confront others when agreements are broken. All of which makes an effective delegator.
This course is contained in our Online Learning Centre supported by our Strategic Partner BIS Training Solutions.
Developing and Coaching Employees
When you are a manager and leader of others, one of your responsibilities is to help coach and develop your employees. It is your job to help your employees build their skills, share what they are doing well and what they can improve, as well as take an active interest in helping each person perform at his or her best.
The Developing and Coaching Employees course provides the coaching and development you need, as a manager, to provide great employee feedback, create employee skill development plans, as well as create energizing work for your team. All of which, when done well, increases employee performance, engagement and retention.
This course is contained in our Online Learning Centre supported by our Strategic Partner BIS Training Solutions.
Effective Supervision
In the increasingly competitive marketplace of today, people are the most valuable resource in an organization. Effectively supervising this resource is crucial to success. This course presents the tools needed to be an effective supervisor. The course will help those new to the supervisory role transition to their new responsibilities, while providing a good review for more seasoned supervisors. Ideal learners are supervisors and managers.
This course is contained in our Online Learning Centre supported by our Strategic Partner BIS Training Solutions.
Contents & Features
Upon successful completion of this course, you should be able to:
- Recognize the importance of being an effective supervisor
- Understand the multiple roles a supervisor plays
- Identify common mistakes to avoid
- Describe how to transition to a supervisory position
- List seven supervisory styles and understand when and how to use them
- Describe how to manage better using motivation, accountability, recognition and communication
Topics:
- Importance and Roles of Supervisors
- Attitude
- Transitioning to Supervisor
- Supervisory Styles
- Management Components
Duration: Approximately 35 minutes
Contains interactive tests (80% pass rate)
Download and Print certificate upon successful completion
Tuition: Only $49.99
Ethics for Everyone
Ethics. The very word makes you want to slip into a coma, doesn’t it? Yes it’s an important subject (which is why you’re even bothering to read this description in the first place), but you probably think this is going to be the most boring collection of videos in human history, somehow even more yawn-inducing than a real-time video of a rock slowly being eroded into sand. That’s what you think, isn’t it?
Well you’re wrong. Because not only will this video series show you how good business ethics have a direct relationship on customer loyalty and personal satisfaction, it will also make you laugh so hard you might snort milk out of your nose – even if you’re not currently drinking milk.
Over the course of 13 videos, Ethics for Everyone will offer you a step-by-step process to build a solid ethical foundation for yourself and your company, and it will do so without making you feel like you’re being lectured to. You might watch some of these videos multiple times, you might even watch them without somebody forcing you to – that’s how incredible they are!!!!
Ethics for Everyone takes an essential subject and makes it fun. So if you’ve ever struggled to get your team excited about focusing on subjects like honesty, integrity, and self-discipline, then you’ve come to the right place.
This course is contained in our Online Learning Centre supported by our Strategic Partner BIS Training Solutions.
Contents & Features
After completing this course, learners will understand:
- Three major reasons why being ethical is important – and get this, some of those reasons are selfish!
- How to develop a solid ethical foundation for yourself
- How to resist the temptation to behave unethically
- How to effectively communicate your ethics to your colleagues and customers
- How to create a personal and company-wide statement of values (and why ‘statement of values’ is a better term than ‘code of conduct’)
- How to maintain that statement of values as your team members, customer relationships, and working conditions evolve
- How to build a culture of ethical behavior, and the rewards that will result from it
Topics:
Why Be Ethical?
- Because It’s the Right Thing to Do
- Because Your Customers Demand It
- Because You’ll Be Happier
- Ethics Begins With Respect
- Know What You Stand For
- Ethics Requires Self-Discipline
- How To Avoid Lapsing Into Unethical Behavior
- People That Want To Compromise Your Ethics
- Communicating Your Ethics To Your Team
- Communicating Your Ethics To Your Customers
- Creating A Statement Of Values
- Maintaining Your Statement Of Values
- Promoting An Ethical Culture
Duration: Approximately 45 minutes
Contains interactive tests (80% pass rate)
Download and Print certificate upon successful completion
Tuition: Only $59.99
Giving and Receiving Feedback -Global
No one likes to be told they are doing something the wrong way. But there are ways you can both give and receive feedback that will make such conversations productive instead of emotional. Take this course to learn best practices for giving and receiving feedback effectively. Ideal learners: managers, supervisors, safety committee members.
This course is contained in our Online Learning Centre supported by our Strategic Partner BIS Training Solutions.
Giving Great Feedback
Great feedback is essential for everyone’s success. In order to be successful and perform at a high level, we need to know what we’re doing well and should continue doing, what we need to improve, as well as what we need to stop doing. No matter how successful each of us may be, feedback is an important part of doing our job, and doing it well—and managers play a critical role. It is a manager’s job to coach and develop employees, and to help each person stay on track. All of this of course includes giving great feedback.
The Giving Great Feedback course gives managers the tools and guidance needed to strengthen the feedback given to employees to ensure that each person can perform at his or her best.
This course is contained in our Online Learning Centre supported by our Strategic Partner BIS Training Solutions.
Goal Settings
This free online Goal Setting course explains the importance of goal setting to personal success, identifies common challenges faced on the road to achievement, and provides step-by-step strategies for realizing one’s personal and professional goals.
This course is contained in our Online Learning Centre supported by our Strategic Partner BIS Training Solutions.
Providing Constructive Feedback
Figuring out how to help someone improve on the way they’re doing things – or learn from a mistake – is a delicate task. Sure, you could show them some tough love and just say, “Everything you’re doing is wrong, you should try doing it better instead!” But amazingly, that approach doesn’t work very well.
Thankfully, Providing Constructive Feedback will provide you with an approach that does. Our video-based training series covers basically everything – how to offer feedback in a way that people will actually listen to, what kinds of things to focus on, and how to incorporate everyone into the process of finding solutions for whatever problems you’re trying to correct.
You’ll also see plenty of examples of people delivering ineffective feedback. It never hurts to know what behaviors you should avoid, and it’s hilarious – at least when it’s not happening to you. Just because you’re learning how to do something better doesn’t mean you can’t laugh so hard your coworkers wonder exactly what you’re up to.
This course is at our Online Learning Centre supported by our Strategic Partner BIS Training Solutions
Supervision Basics
When we’re in a managerial position, it is our job to guide and coach the performance of others. From setting clear expectations to helping others navigate challenges and obstacles, as supervisors we must help others perform at their best.
The Supervision Basics course will help you set goals and objectives, know who needs additional coaching and help, as well as understanding what each person needs to create a great work situation. When we help our team understand what is expected of them, given them the feedback they need, as well as involve them in solving problems and issues, you’ll find each person more successful and the team is able to easily achieve its goals.
This course is contained in our Online Learning Centre supported by our Strategic Partner BIS Training Solutions.
Preventing Workplace Discrimination for Managers and Supervisors
This online Preventing Workplace Discrimination… for Managers and Supervisors course discusses different types of discriminatory behavior, the laws and policies that have been established to fight it, and what managers and supervisors can do prevent it in their department. The variety among people, called diversity, has been increasing in society and the workforce for decades. But if employees treat coworkers who are different from them in unfair and prejudicial ways, this discrimination is bad for people and for business. And since it’s also illegal, it can expose a company to complex and expensive legal actions as well.
This course is contained in our Online Learning Centre supported by our Strategic Partner BIS Training Solutions.