The Art of Customer Service
Call us at (519) 455-7406
The Art of Customer Service…Influence with Ease
Treat yourself to this entertaining, informative video with award winning speaker, Jeff Mowatt B.Comm, Certified Professional Speaker. Jeff knows his stuff. He’s the best-selling author of the
books, Becoming a Service Icon in 90 Minutes a Month, and Influence with Ease.
He heads his own training company and has written and produced four self-study
training systems. His Influence with Ease column has been syndicated and
featured in over 200 business publications. Jeff has exercised influence
himself as a 20-year customer service strategist, former national president of
the Canadian Association of Professional Speakers, and business owner.
In this engaging video, Jeff
reveals easy-to-apply tips that generate significant results including:
1. Strengthening customer loyalty
2. Increasing spending per customer
3. Recharging customer service teamwork
Contents & Services
- COURSE DURATION: This course can be completed in approximately 134 minutes. You can pause or stop and return to this video.
- TOPICS: In this on-demand video seminar, Jeff reveals how to:
- – Enhance people’s perception of you by 12% by using a two word phrase more often (hint: it’s not please or thank you)
- – Increase revenues by 16% by asking a considerate six word question
- – Prevent customers from defecting just to save a few dollars
- – Reduce your customers’ buying choices, and increase purchases by 7 fold
- – Position your ideas, products, and services so that people select higher value options
- – Meet and exceed the 7 top customer expectations
- – Connect with clients at a deeper level by expressing your ‘grand intention’
- – Use the most prevalent shift in buying behaviors to boost your business
- – Avoid 5 common expressions that unwittingly raise skepticism in others
- – Tap the ‘humility advantage’ to influence without pushiness
- – Convert an upset person into an advocate of your services
- – Ensure that social media messages about you and your organization strengthen rather than damage your brand
- – Move beyond repeat business to create loyalty (there is a difference)
- – Prevent miscommunications that lead to stress and work overload
- – Boost communication skills both at work and in your personal life
- – Recharge your spirit and brighten your interactions with others
- PRICE: CDN $227.00 per person