Certified Customer Experience Professional Certification Renewal

CCEP Certification Renewal Centre

As you may recall, your CCEP Certification requires renewal every two years. This renewal should occur on or before the anniversary date on which you completed the course or subsequent renewals.

You have three options when it comes to renewal:

Option 1: You can provide us with formal confirmation (such as a certificate) from an approved training and education provider which confirms that you successfully completed a service excellence or customer experience related training or seminar since you were last certified by us. A $25.00 processing fee will apply. Please refer to the “Terms and Conditions for Option 1” below for details.

Option 2: You can complete our certification renewal process. This process consists of two components:

The first component is a questionnaire related to key topics covered in the Maximizing the Customer Experience Online Certification program. You will be provided with a PDF form within which you can record your answers to the questions posed and you can then send it to us for evaluation. On average our clients advise that this can take from 2 to 3 hours to complete.

The second component is a three module course called Customer Experience Essentials. It takes about 1.5 hours to complete. This course has quizzes included in each module and you must successfully complete each quiz with a passing grade of 80% correct responses.

Provided you pass the course modules and your responses to the questionnaire are comprehensive and fully and correctly address the questions raised and, we will send you an updated, renewed certificate. (A certification renewal fee of $89.00 will apply and can be paid using our secure online payment system when you register.)

IMPORTANT: This renewal process is time sensitive.
From the time you register, you will have 72 hours to complete the questionnaire and online course so be sure you allocate plenty of time. Please note: We regret that there can be no exceptions or refunds once you have completed the registration process.

If you have any questions, please contact us by email to support@ thetrainingbank.com or call us at 1-519-455-7406 during normal business hours. (Monday -Friday 9:00 AM to 5:00 PM GMT-5 [Eastern Time])

Option 3: As a graduate of the Maximizing the Customer Experience Online Certification program you may also retake this program for a substantially reduced price. Please contact us for details.