Enhance your employees’ performance through multidimensional coaching

The Five Dimensions of Coaching©

Attention site visitors: After 25 years we have decided to retire this exceptional course. Plans are in place to create an updated version of this unique program later this year.

Coaching is a one-on-one activity that aims to build on individuals’ strengths in order to improve their job performance and develop their potential. Successful coaching is a dialogue between two people who work together to resolve problems and make a commitment to improve performance over the long term.

Performance is the bottom line, and coaching is the platform leaders use to make it happen. Coaching is a managerial discipline with well defined processes and techniques. It is based on the setting and monitoring of mutually agreed upon expectations. When these expectations are clearly established, coaching becomes the foundation for effective leadership.

Coaching is based on the belief that we become what we expect. We use expectations to build upon strengths rather than focus on weaknesses. By challenging our people to meet performance goals, we enable them to grow.

This is predominantly a positive process in which we recognize and encourage behaviour which will move individuals closer to both personal and organizational goals.

This highly interactive 2-day workshop will enable participants to utilize proven approaches for becoming highly effective coaches.

Upon completion of this program, participants will be able to:

• Demonstrate commitment to coaching to enhance performance
• Set realistic performance goals
• Remove obstacles to achieving these goals
• Define boundaries for individual performance
• Establish accountability to new performance outcomes
• Provide training when required
• Assess performance improvement
• Give timely and appropriate feedback
• Understand what they must do in order to fulfill their role as a mentor.
• Identify what they must do to become an effective listener in order to identify an individual’s needs and concerns
• Describe in behavioural terms the performance expected and the performance observed
• Articulates clearly defined and measurable performance outcomes
• Provide autonomy
• Provide achievable challenges
• Create developmental opportunities
• Leverage intrinsic motivation
• Establish the departmental vision
• Interpret the organizational vision in relation to the department’s goals and objectives
• Encourage creativity and innovation
• Participate in and encourages creative problem solving
• Understand the importance of creating an environment where individuals are empowered to take risk for the benefit of the department, the organization and the customer.
• Determine the factors contributing to the undesirable level of performance an employee may be exhibiting
• Define performance problems with clear, concise and specific terms
• Determine the cause of performance problems and the best course of action to improve performance
• Develop and implement the most appropriate strategy to resolve performance issue