How Customer Focused Are You?

The How Customer Focused Are You Online Assessment will help you identify the extent to which your organization is customer-focused.

The term “Customer-Focused” is used to describe the extent to which an individual or organization makes the customer the focal point of their business strategy. Highly customer-focused organizations enjoy high levels of customer loyalty, customer retention and profitability. Research has proven that these organizations make their customers’ service experiences their highest priority. To do this they employ specific best practices which contribute to building and sustaining high levels of customer focus.

This assessment tool is based on these Customer-Focus/ Customer Experience best practices.

This reliable assessment survey tool has been developed by the authors of That’s Customer Focus!. It is based on extensive research and in our opinion reflects the essential drivers and best practices associated with successful customer-focused organizations. It is free to complete. There are no stings attached.

Simply provide us with your name and email address in the form below and click “Send Request” and we will send you this very useful tool in a pdf format. You can use it to gauge your own level of customer focus or you can use it with you team or organization to get a broader perspective based on the perceptions of your employees. Be assured, your email address will not be given to any other parties as described in our privacy policy.

Be assured, your email address will not be given to any other parties as described in our privacy policy. We will respond to all requests within 24 business hours.