Customer Service & Customer Focus Books

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That’s Customer Focus!

Learn what successful customer-focused organizations do to deliver exceptional service, retain customers, earn customer loyalty, from the inside-out. Then use the tools,tips, techniques and approaches provided to create and implement your own successful Customer Focus Action Plan.

Contents & Services

  • This 190+ page book includes:
  • Real situational examples and case studies,
  • Stories which describe customer-focused excellence
  • Examples of best practices
  • Explanations of how to implement each best practice
  • Clear easy-to-follow, step-by-step instructions
  • Reproducible assessments, planning, management and evaluation forms and tools,
  • 8½ X 11 format for ease of use
  • Paperback $29.95
  • E-Book $19.00
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The Customer Focus Companion

You’ve read That’s Customer Focus! and you’ve decided to take the next step and put what you now know into action. This invaluable e-Book resource will help you to stay on track and leverage every action you take using a proven, structured approach.

Contents & Services

  • This 160+ page book includes:
  • Specific details on how to set-up your Customer Focus team
  • Instructions on how to structure team meetings to get maximum benefit.
  • 20 page action planning tool
  • 14 comprehensive, fully detailed Customer Focus team meeting activities
  • Each activity guide provides everything needed to conduct highly successful training and planning meetings
  • Clear easy-to-follow, step-by-step instructions,
  • Detailed explanations of how to use team problem solving and decision making tools,
  • 8½ X 11 format for ease of use.
  • E-Book $19.00
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