Download our new eBook.
We have four great eBooks to choose from.
That’s Customer Focus!: The Overworked and Under-appreciated Manager’s Guide to Creating a Customer-Focused Organization.
Since first published in 2008, thousands of copies of the paperback and eBook have been sold. The content and approach is as relevant today as it was when this great book first hit the shelves. To find out more click here.
The Customer Focus Companion
This eBook is an invaluable resource to help you implement the Customer Focus strategy that you develop as a result of applying what you learn from That’s Customer Focus. Using the meeting guides and min-lesson plans contained in this resource will save you countless hours and focus your employees on customer focus issue quickly and effectively. To find out more click here.
Management Training By The Book I
This outstanding eBook contains an essential assortment of easy to follow tutorials on fundamental management and supervisory skills and best practices. Whether you are new to the role or need a quick refreshers this resource is a great, cost effective alternative to off-the-shelf generic eLearning modules. This 275 page (8.50 X 11) e-book contains 12 excellent 1 to 2 hour courses on a terrific range of essential management and supervisory topics. Click here to find out more.
Management Training By the Book II
Our first book was so popular that we created a second volume with more tutorials. This 200 page (8.50 X 11) e-book contains 13 valuable 30 minute to 2 hour courses on fundamental and useful management and supervisory topics. Hours of learning for under $20.00. To find out more, click here.
The content contained in all of our eBooks is based on extensive research. Each of the concepts and approaches presented is tangible and practical, applied by thousands of individuals during our classroom training programs and based on real-world experience. All of our eBooks also come with a money back guarantee.
So much to gain and nothing to lose.