On-Demand Self-Paced Customer Service Training

Provided you have an overall passing grade of 70% you may be eligible for a certificate.

In order to qualify please provide us with the following:

1. Your full name (as you wish to have it shown on the certificate)
2. At least one or two sentences which describe, at the minimum, one or two specific things that you learned as a result of taking this course.

Send your request to support@thetrainingbank.com with Certificate in the subject line.

Please allow 3 business days for receipt of your pdf certificate.

We want to ensure that your computer is properly set up to run the course.

Most people have the correct software on their computers to deploy and run most internet-based content but sometimes they do not have the latest versions of this software and as a result they encounter problems running online course-ware.

Here is a list of the system requirements needed to ensure this program functions properly.

Supported Platforms & Browser

Windows-Based Laptops, Desktops and notebooks (cell phones are not recommended)

Microsoft Windows 7, 8, 10 or 11 and one of the following browsers:

• Google Chrome 28 or later
• Mozilla Firefox 27 or later
• Microsoft Edge

Mac-Based Laptops and Desktops (some users report problems with iPads so we do not recommend using these.

Mac OS X or later and one of the following browsers: (cell phones are not recommended.)

• Apple Safari 6 or later
• Google Chrome 28 or later
• Mozilla Firefox 27 or later

Recommended Plug-ins/Add-Ons

• Adobe Acrobat Reader version 10 or above for Study Guide

Additional Recommended Settings

• Cookies enabled/accepted in browser security settings
• JavaScript enabled in browser settings
• Pop-up blockers disabled
• A high speed internet connect is required, Minimum connection speed: 1 Mbps (Megabits per second)
• Your device must have audio and video capability

Access and use of this program is granted to and for the sole use of the individual who has enrolled in the program.

The content and supporting materials may not be shared or used by anyone other than the individual who has enrolled in this program.

We warrant that the course provided contains the information as described on this page.

We further warrant that it is free of technical defects and, provided the purchaser meets the requirements as described in System Requirements above, the course will deploy and run properly.

In the event that you are unable to access this program, despite having the required supporting hardware/software as described above please contact us within 48 hours of purchase. If we are unable to correct the problem, we will provide a full refund.

If you encounter a problem, email support@thetraningbank.com and describe the difficulty you are having.

Please ensure that you include your sales confirmation number. We shall endeavour to correct the problem. If we are unable to do so we shall refund the purchase price.

Requests for refunds for any other reason, while not normally accepted, will be considered on a case by case basis.

Please note: Once you have gained access to the online training program and used any part of this training you are deemed to have accepted the terms and conditions of purchase.

If you wish to enroll multiple participants or wish to run this program through your own customized Learning Management System (LMS), please contact us. We will be pleased to look after your specific requirements.

Please note that volume discounts apply to enrollments of 11 or more individuals. We will take care of everything including setting up and providing unique user access codes and notifications.

For more information, about group enrollments, please contact us.

I have learned a lot from this training and it all makes a whole lot of sense  Thank You.  Lynn Fuller

During this training I truly began to appreciate that customer service goes far beyond simply being pleasant, a good listener and making a sale. To achieve a quality outcome with a customer experience you have to go above and beyond. It was interesting to see how sometimes going the extra mile, even if it costs a little more in the moment, it can truly impact the customer for life. I also appreciated the fact that it is important to understand how your internal dialog plays a huge role in the relationship you will have with the customer. As a nurse these scenarios can be applied in every-day interactions and it is important to understand that even as a nurse I am providing a service/good to a customer, my patient. Christie Yasofsky

Thank you for taking the time to make these modules and helping me to learn better customer service. MistiBleu Williams

I really enjoyed it. Especially developing your own customer service attitude. I will show this to my managers. I am sure they will find the course helpful and will probably use it for other employees. Kelly Rizzo

I enjoyed listening to the different experiences that customers had and how they could have been resolved. Overall, I really enjoyed the training!   Mariah C

Throughout this training I realized that although I do have some good solid customer service skills, I needed a little help.  Tonia Richardson

Thank you for providing an educative and sequined course!  Ashleigh Moody

Thank you for offering this training. It will be helpful in my daily work.  Shannon McBride

The training module was very informative, and educational. Jennifer L. Young

I found this training to be very helpful and informative and look forward to more trainings like this. I specifically found helpful the value of specific communication between myself and customers in order to be able to exceed customer expectation(s). Adelmo Dictter

I would have to say this training course was very informative. It was an eye opener to me, it let me reflect on the way I assess a situation toward a client/customer. Trenton Boerema

I was pleased to have this opportunity to take this customer service course because it has opened my eyes to a different perspective of how to handle customers in the work place. I specifically found it helpful in this course in developing my own customer service attitude.  Vicki Segert

This was a great learning experience for me. Ellen V.Murphy

Thanks for the opportunity to be reminded and how to improve my daily tasks. Caleb Sutter

During the course I learned some very specific and quite useful ways to improve my attitude towards the customer during service interactions and was provided with some specific tools for addressing their concerns. Thank you for that. Cal Crawford

This is a very good refresher course for anyone dealing with the public and problems, or even just answering the phone. Audrey Fritz

The course was not only very informative and well presented, but I learned a good deal of important methods of dealing with customers, management, and my peers in any situation concerning customer service. I totally recommend everyone take this course that would prove very beneficial in their business or personal life. Thank you. Stewart Pachal

Thank You for the wonderful training course.  I actually went through it several times.  In particular, I found the third module to be of the most useful in helping me improve my skills in responding to emails, and answering phone calls.  James Janss

This training is very informative and lots of helpful insight on how to properly assist with the customers. Magielyn Rogers

I’ve worked many years in customer service/sales but some good refreshers were having positive mindset and the importance of it and how to handle customer complaints. Thanks, Cory

This course module was a wonderful refresher. Thank you for broadening my service skills. Sincerely, Laura Reeves

I’ve enjoyed the course immensely and would refer it to others in my department. Keep up the good work!  Ken Chen

This training was absolutely amazing, I enjoyed every minute of it is so nice to find a training program that is fun as well as educational.  Laura Ancich

During the tenure of this course, I learned a lot more about providing the best customer service then I thought I knew. Daniel Martinez

With everyone working from home due to the Coronavirus and my customer service training event most likely cancelled for April, it was great finding training that was substantive online. I will share this site with our training staff Great information!  Julie Bloomingdale

This class gave more insight into what customers think/feel and how we as customer service providers can be more aware and effective when serving the people.  Takisha Waller

Thank you for this wonderful opportunity to have taken this course during this time where there is uncertainty when we will get back to our regular jobs. Julie Ann Mojas

This training has given me a much better perspective about how the customer perceives my actions. Scott Burns

Thank you for providing such a wonderful training. Nyra Simmons

Hello! It was really interesting and helpful experience when I complete your course. Gennady Sokolov

Customer Service Training Course is a valuable tool for any organization as well as your personal life. I have been a customer service rep for 10 years and believe me it takes skill. Thank you and I will continue to use your tools ongoing forward. Karen Marshall

I have just completed your Customer Service – The Basics training course online and I have found it really useful, so thank you. Claire S

Thanks for providing me opportunity to take this online course. Harry K. Roy

Thank you for this course, it has shown me where both my strengths and weaknesses are so that I can work on them. Sharon Wallace

I have learned to enhance my customer service qualifications and appreciate the learning experience that your organization provided for me. Nancy McClain

I was very impressed with whole course. It was very easy to understand and fun to follow through. Alex Kim

I look forward to implementing all of the knowledge obtained from this training in the work setting.  Christy Dawson

I enjoyed taking this course and believe the information and training will allow me to provide a higher level of customer service. Alma Wilson-Ward

This course made me aware of what CSR truly means. Deborah Campbell Ford

This has been a great reminder of how important each customers experience is to our business. Michael Jamieson

I am really glad I was able to take this training and one thing I was able to learn was that our thoughts influence a lot our outcome and our perspective toward the customer. Jerson Bautista

I really enjoyed this training. I learned quite a bit. Thank you, Alexandria Rooks

It was an excellent refresher, and I loved being reminded of customer worth and the intangibles. Raquel Romans

I really enjoyed the course and learned or was reminded of many things. Samantha Cannady

The training made me look at myself and get a good realization of how I am being perceived by customers that I deal with on a day to day basis. Mark M

I appreciate the training module on the basics of Customer Focus as it defines the key factors that affects how customer loyalty is retained and how it translates to the business impact. Jason. Garcia

This was a fantastic course and wonderful leaning experience. Jasmine Wear

Your course really confirmed that I have been doing customer service correctly for most of my life. It erased a lot of doubts that I was having. Thank You. Mitch Newcomb

I enjoyed the a-z coverage of this program. I am going to suggest it for my peers and our staff. Thank you and if you need testimonials or anything of that nature, please do not hesitate to contact me. Gene Parker

The training was very informative and easily understandable. It has changed a lot on how I view customer service. Dominique Garviso

I am excited to apply these skills in current and future employment to help me build a better face for my company. Lucy Inett

Thanks to the helpful tips and filling out the personal action plans in the study guide, I believe I have successfully built and can maintain a customer-focused mind-set. Justin Rose

This course is about the basics of customer service. There is so much more involved in becoming a Certified Customer Experience Professional. For that Certification you will need to enroll in and successfully complete our Maximizing the Customer Experience online certification program.