Certified Customer Experience Professional Course Overview
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The Training Bank and our strategic partner The Customer Service Institute of America (CSIA) have partnered together to create this unique offering featuring the Maximizing the Customer Experience Online Certification course. This course leads to a Certification as a Certified Customer Experience Professional!
Whether you refer to them as customers, clients, members, patients, constituents, partners or users, these people deal with you and your organization for the products and or services you offer and rely upon you for the work that you do. Their needs, expectations and demands are ever-changing and it is essential that today’s business professionals are equipped with the tools to maximize customer focus and enhance overall customer experience.
Maximizing the Customer Experience is a unique 6.5-hour online course. In addition to 8 interactive online learning modules, you are also provided with a downloadable Study Guide and a Personal Action Plan. Also included are includes Online Quizzes and Tests which lead to certification. All these learning aids and resources will assist you in your learning and understanding of the material.
Upon successful completion of this course you will be able to immediately print your certificate indicating your certification designation of Certified Customer Experience Professional. You will also be listed in the CSIA’s online Certification Directory, and receive a CCEP logo for your use.
This program is ideal for:
– On-boarding new employees
– Refresher training for frontline and support staff
– Organization–wide customer focus training
The 8 Modules that make up this course:
– Module 1: Why Service?
– Module 2: What is Customer-Focused Service?
– Module 3: What Customers Want
– Module 4: Understanding Customer Expectations and Perceptions
– Module 5: Moments of Truth and Coffee Stains
– Module 6: Internal Partnerships
– Module 7: When Problems Occur… Service Recovery
– Module 8: Enhance and Align the System
Please enjoy this video to learn more about the learning objectives, topics and features of this necessary, and outstanding, course. (Learn about our Unique Benefits and Features)
If you would prefer to read about these benefits and features, click here to go to the detailed course description page for this program.
You will have full access to this course for 60 days from the date you enrol.
Individual and Group enrollments are available and volume discounts may apply.
Price: $285.00 per person.
Submission of payment means you agree to the Terms and Conditions (click here you review the terms and conditions for use)
Like most professional certifications, candidates must maintain the highest levels of professionalism and performance in order to maintain their certified status. Our certification is for a period of 24 months. At the end of this period the candidate must recertify. Click here for details regarding your re-certification options.
Here’s what some of our students have to say:
“I am writing to endorse the online Maximizing the Customer Experience certification course. This training program has prepared our employees to provide the highest levels of customer service at Pacific Islands Club. The customized online option was particularly user friendly and visually appealing. It was sensitive to the different styles of learning which kept the employees engaged. We are especially pleased that those who have completed the program are now certified by the Customer Service Institute of America. We believe that our guests will have added confidence in knowing that we have certified customer service professionals at Pacific Island Club. Thank you for providing this training to our staff.”
“I have completed Maximizing the Customer Experience. What an excellent course! The material is easy to follow and understand. I have truly enjoyed it! I have been employed by the town for 20 years and in the banking industry before that and have seen a lot “customer service” programs. I must say, this is “tops”! Very well written and totally common sense. Well Done.”
“I do the training here at GBTI and have been doing this since 2001. I am impressed with the concepts and approaches that you teach. Exposure to these will certainly improve our customer service.”
“Best decision I made in developing our curriculum for our students by bringing in Maximizing the Customer Experience. As a medical college, the healthcare industry is in dire need of giving their patients a better experience. Every organization in the healthcare industry should be taking this course. It is easy to implement, can be delivered in short but focused sessions, and has great exercises that allows you to put the principles into practice immediately.”
