Customer Focus Training

Customer Focus Training is specifically designed to transform your Organization to one which is truly Customer Focused.

Customer Focus is an aligned organization-wide approach to customer satisfaction and service excellence, leading to customer loyalty and advocacy where every employee demonstrates an unwavering commitment to service excellence regardless of the economic climate.

Our Customer Focus Training targets what your employees need to know and do in order to perform their jobs in a way which maximizes the quality of your customers’ service experiences with your Organization. This is not simply customer service training. It is much more. We have developed a number of proven classroom-based, online and blended training programs which target the learning needs and mind-set of your employees. For your leaders (anyone who manages/supervises others) we have our world-class Customer-Focused Leadership Workshop. For your non-management employees we have five classroom-based programs and two online programs. These customer focus training programs target Frontline service providers, Back Office support teams or groups comprised of a mix of the two.

And these programs can be fully customized to reflect the specific nature of your organization and the real world experience and needs of your employees. All of our training programs have a proven track record and get results.

Over the past 35 years we have also developed a proven implementation and embedding process which ensures you maximize your ROI on this essential training investment.

Our Customer Focus Training programs include: (Click on any of these titles to review a detailed course description)
Customer-Focused Leadership
Customers Forever: Delivering Exceptional Customer Service
Customer Focus for the Frontline
Customer Focus for the Back Office
Customer-Focused Communication
The Wow Factor
Maximizing the Customer Experience Online Certification Program
Customer Service – The Basics Online

We also offer comprehensive consulting process which incorporates our training programs and embedding processes in a unique and highly cost effective way. We call it The Works.

Customer Focus is a long-term business profit strategy. IF you would like to learn more about how we can help you create greater customer loyalty and advocacy, give us a call. (519) 455-7406