Background
Call us at (519) 455-7406
We are a Canadian based, international training and education firm. We have been helping organizations improve their employees’ performance for over 35 years. We started operation in 1986 in Toronto, Ontario, Canada. We have recently relocated to the vibrant and beautiful city of London, Ontario.
Our clients are situated across the globe throughout Canada, the United States, the United Kingdom, Europe, the Caribbean and the Pacific Rim.
Over the years we have developed extensive expertise in the areas of customer experience, customer-focused leadership and supervisory excellence. As a result we have developed a number of world-class, highly successful training programs in these disciplines. Combined with our training design expertise we offer these programs in generic and fully customized formats.
Our design capabilities include traditional classroom-based training as well as live webinar and highly interactive online training. We have the knowledge and skills necessary to help you achieve your training goals and objectives by delivering training that gets results.
Having highly skilled, well-trained employees is one of the most important investments you can make in the future success of your organization.
We understand that there is constant pressure on your training budgets. We are certain we can provide a training solution that fits your budget yet gets the results you are looking for.
Our Products And Services
- Needs Assessment
- Training Program Design and Customization
- Service Quality, Customer Service and Customer Focus generic or custom classroom training programs
- Classroom-based Leadership/Management and Supervisory Skills Development on a wide range of topics
- Custom Web-based Customer Focus and Leadership Assessments
- Online Customer Focus Certification Training
- Health and Safety Training; Canadian, OSHA, and Environmental Protection online training
- Train-the-Trainer
- Training Facilitation services
Our Customer Value Proposition
- Subject Matter Expertise: we understand the essential building blocks of Leadership, Supervisory Excellence and Customer Focus—we know how to measure it, train it, deploy it, and communicate it!
- Approach: we don’t come into an initiative with all the answers, we learn and adapt based on what the data and the client tells us, and we use it to shape the right solution for you—and your customers.
- Reach: access to complementary, additional specialist resources in our fully loaded network, if and when required; we will ensure full integration.
- Customer-Focused: we practise what we teach. We are seasoned in our businesses and our ability to provide outstanding customer service is one of the reasons we’ve been successful.
- Training Design Know How: we have expertise in classroom-based, web-based and blended training methodologies.
- Culture: we offer proven solutions in on how to achieve cultural transformation.
- Customizing: our approach is anchored in thorough analysis and proven methods and principles, yet shaped to your needs.
- Embedding: we do everything we can to ensure the work we do is geared toward building sustainable performance improvement.