by Ray Miller | May 30, 2013 | Customer Service and Customer Focus Articles
Research Findings on the Importance of Creating a Customer-Focused Culture was first published by Ray Miller in Nov 2009. Every month we scan as much of the Customer Focus, Service Excellence and Customer Experience Research as we can to make sure we have our fingers... Read More
by Ray Miller | May 30, 2013 | Customer Service and Customer Focus Articles
Customer Focus in a Slow Economy is by Ray Miller I wanted to call this article “Sharpen Your Customer Focus or You Will Lose Customers!” but a few of my colleagues thought this was a bit too blunt. Absolutely true mind you, but blunt. Then I thought why not make the... Read More
by Ray Miller | May 30, 2013 | Customer Service and Customer Focus Articles
How Can You Drive a Customer Crazy? is by Rebecca Keenan and Published in Canadian Retailer |September/October 2008 (Hint: It’s A Lot Easier Than You Think.) True story. A local supermarket finishes a massive expansion and renovation. The store adds more inventory,... Read More
by Ray Miller | May 30, 2013 | Customer Service and Customer Focus Articles
Why Customer Focus Training is a Strategic Investment and Not an Expense is by Ray Miller It’s time to set the record straight. Customer Focus Training is NOT an Expense. It is a strategic investment and here’s the proof. Look, I know you have a lot to think about... Read More
by Ray Miller | May 29, 2013 | Customer Service and Customer Focus Articles
By Ray Miller. You have no doubt heard the expression “The customer is always right!” and I suspect many of you have contemplated this when dealing with an uncooperative service provider. But, is this really true? The answer to this question is absolutely critical!... Read More
