by Ray Miller | May 30, 2013 | Customer Service and Customer Focus Articles
Shocking Recovery: Service Recovery from Bad Customer Service is by Rick Tate “Submitted for your judgment, a business plan. This plan is mapped out to the nth degree. It describes the particulars of how to do business. But what can’t be anticipated is the... Read More
by Ray Miller | May 30, 2013 | Customer Service and Customer Focus Articles
Fast Guide: 10 Success Factors of Customer Focus is by Eric Fraterman and Ray Miller What is Customer Focus? Customer Focus is more than Customer Service. It is an aligned whole-organization approach to customer satisfaction and service, leading to customer loyalty... Read More
by Ray Miller | May 30, 2013 | Customer Service and Customer Focus Articles
Why Customer Focus Differentiates is by Ray Miller Has this ever happened to you? You’re in a hurry. You want to complete your business and the person serving you is preoccupied with something other than serving you. Then when you are served, you might get an... Read More
by Ray Miller | May 30, 2013 | Customer Service and Customer Focus Articles
To be (Customer Focused) or not to be? is by Ray Miller This is the first in a series of short articles about understanding why customer focus is strategically important, what it means to be truly customer-focused and how to create or improve customer focus in your... Read More
by Ray Miller | May 30, 2013 | Customer Service and Customer Focus Articles
An essential part of your employees providing customer-focused service is being led by customer-focused leaders. As consumer’s expectations for personalized service grows, ensuring your leaders and employees have a customer-focused mindset is essential. Businesses... Read More
