by Ray Miller | May 30, 2013 | Management and Leadership Articles
Qualities of Leadership – Part 1 is by Ray Miller “An excerpt from our Management Training By the Book Series” This is the first article in a six part series which discusses the Qualities of Leadership. Why six parts? Most people to under time... Read More
by Ray Miller | May 30, 2013 | Customer Service and Customer Focus Articles
Would You Do Business With You is by Eric Fraterman. (Eric is a friend and strategic partner. This article was recently published in Customer Service Management) If more company presidents and their senior managers asked themselves this question with the customers’... Read More
by Ray Miller | May 30, 2013 | Customer Service and Customer Focus Articles
By Rick Tate To quote an unheralded Deming phrase… “No Theory, No Learning.” Explained, it warns us that unless we fully understand the theory, set of assumptions or thinking that we held true when we created practices and procedures that we use... Read More
by Ray Miller | May 30, 2013 | Customer Service and Customer Focus Articles
Using Information to Create Value for Your Customers is by Rick Tate and Michele Richards (Rick is a highly regarded expert in the world of customer service. He is an extraordinary speaker, trainer, author and human being) Ask most any employee at work today in... Read More
by Ray Miller | May 30, 2013 | Customer Service and Customer Focus Articles
Moving from pipe dream to reality The dream: How good would it feel if all your dealings with your suppliers were consistently satisfying and effective… no matter how, when, or with whom you connected? No matter as an individual or as a representative of your... Read More
