by Ray Miller | Apr 4, 2023 | Customer Service and Customer Focus Articles
What is Customer Focus and Why is it Important? This 4 minute video explores what customer focus is, what customer-focused organizations do and why it is important. You can watch this video or read the full text below. Some people call it customer focus. Others refer... Read More
by Ray Miller | Jun 8, 2015 | Management and Leadership Articles
The issue of “power” in management has been studied for decades. The most effective managers have a far different view of their power base than managers labeled as micro managers or Theory X managers. Understanding this distinction is crucial to your... Read More
by Ray Miller | Dec 13, 2013 | Customer Service and Customer Focus Articles
The answer is simple: Long Term-Profitability. Years of research prove that when leaders are customer-focused they help to differentiate their organization from their competitors and the result is greater customer loyalty and revenue. Customer Focus is a Leadership... Read More
by Ray Miller | Dec 4, 2013 | Management and Leadership Articles
Straight Talk: Making Your Point by Communicating Effectively – Part 2 is by Ray Miller You will recall that in Part 1 of Straight Talk we looked at the three critical elements for Straight Talk: 1. Getting and keeping attention 2. Know where you’re headed... Read More
by Ray Miller | Nov 25, 2013 | Management and Leadership Articles
Straight Talk: Making Your Point by Communicating Effectively – Part 1 is by Ray Miller Is there a more important business or interpersonal skill than being able to convey information in a manner people will listen to and understand? The more effectively you... Read More
