by Ray Miller | May 29, 2013 | Customer Service and Customer Focus Articles
Customer Service Training vs. Customer Focus Training is by Ray Miller and was originally published on May 19, 2011 When most people think of customer service training, they usually target the training needs of their customer-contact employees. After all these are the... Read More
by Ray Miller | May 29, 2013 | Customer Service and Customer Focus Articles
Social Media Raises the Stakes for Customer Service Social Media Savvy Consumers Have High Expectations: They’ll Spend More When They Get Good Service and Ditch Companies When They Don’t More Than Eight in Ten of These Consumers Have Bailed on a Purchase Because of a... Read More
by Ray Miller | May 29, 2013 | Customer Service and Customer Focus Articles
Consequences of Poor Service in the New Economy is by Ray Miller and was originally published on June 28, 2011 Economists are talking about a new economy which has evolved as a result of the financial turmoil of the past couple of years. Evidence of this new economy... Read More
by Ray Miller | Jan 30, 2013 | Customer Service and Customer Focus Articles
Americans Will Spend 9% More With Companies That Provide Excellent Service — But Two-Thirds Feel Companies Aren’t Doing Enough to Earn Their Business — — Service Is Even More Important in Tough Economic Times — New York, July 7, 2010 – A... Read More
