by Ray Miller | May 29, 2013 | Customer Service and Customer Focus Articles
By Ray Miller. You have no doubt heard the expression “The customer is always right!” and I suspect many of you have contemplated this when dealing with an uncooperative service provider. But, is this really true? The answer to this question is absolutely critical!... Read More
by Ray Miller | May 29, 2013 | Customer Service and Customer Focus Articles
Do Companies Really Care About and Value Their Customers is by Ray Miller as was originally published in 2011 Apparently not enough! Last week American Express released the findings of its Global Customer Service Barometer, a survey conducted in the U.S. and eleven... Read More
by Ray Miller | May 29, 2013 | Customer Service and Customer Focus Articles
Silent But Deadly: The Impact of Poor Customer Service is by Ray Miller When your customers encounter a mediocre or poor service experience the vast majority will not complain but rather, they will simply take their business elsewhere. Here is what research from... Read More
by Ray Miller | May 29, 2013 | Customer Service and Customer Focus Articles
The Customer Focus Training Top Forty is by Ray Miller Lately we have been getting an unusually large number of inquiries from people globally asking the following question: “What should customer focus training accomplish?” Since this training is a significant... Read More
by Ray Miller | May 29, 2013 | Customer Service and Customer Focus Articles
Good Service is Good Business: American Consumers Willing to Spend More With Companies That Get Service Right, According to American Express Survey U.S. Consumers Tell Twice as Many People about Bad Service Compared to Good Service New York, May 3, 2011 – Americans... Read More
by Ray Miller | May 29, 2013 | Customer Service and Customer Focus Articles
Getting Service Training to Stick is by Ray Miller and was Originally Published On: May 19, 2011 In the 20 years that I have been conducting service excellence training for thousands of participants, there is one thing that has remained constant. At the beginning of... Read More
