by Ray Miller | May 30, 2013 | Customer Service and Customer Focus Articles
By Rick Tate To quote an unheralded Deming phrase… “No Theory, No Learning.” Explained, it warns us that unless we fully understand the theory, set of assumptions or thinking that we held true when we created practices and procedures that we use... Read More
by Ray Miller | May 30, 2013 | Customer Service and Customer Focus Articles
Using Information to Create Value for Your Customers is by Rick Tate and Michele Richards (Rick is a highly regarded expert in the world of customer service. He is an extraordinary speaker, trainer, author and human being) Ask most any employee at work today in... Read More
by Ray Miller | May 30, 2013 | Customer Service and Customer Focus Articles
Moving from pipe dream to reality The dream: How good would it feel if all your dealings with your suppliers were consistently satisfying and effective… no matter how, when, or with whom you connected? No matter as an individual or as a representative of your... Read More
by Ray Miller | May 30, 2013 | Customer Service and Customer Focus Articles
Shocking Recovery: Service Recovery from Bad Customer Service is by Rick Tate “Submitted for your judgment, a business plan. This plan is mapped out to the nth degree. It describes the particulars of how to do business. But what can’t be anticipated is the... Read More
by Ray Miller | May 30, 2013 | Customer Service and Customer Focus Articles
Fast Guide: 10 Success Factors of Customer Focus is by Eric Fraterman and Ray Miller What is Customer Focus? Customer Focus is more than Customer Service. It is an aligned whole-organization approach to customer satisfaction and service, leading to customer loyalty... Read More
by Ray Miller | May 30, 2013 | Customer Service and Customer Focus Articles
Why Customer Focus Differentiates is by Ray Miller Has this ever happened to you? You’re in a hurry. You want to complete your business and the person serving you is preoccupied with something other than serving you. Then when you are served, you might get an... Read More
